Privacy Policy

Last Updated: January 2026

1. Introduction

Island Roof Repair (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, request services, or opt into our SMS and email communications.

By using our website or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

a. Contact Information

We may collect personal information you voluntarily provide, including:

• Full name

• Phone number

• Email address

• Mailing or service address

This information is collected when you submit forms, request estimates, schedule appointments, or contact us.

b. SMS Opt-In & Communication Data

When you opt into SMS or email communications, we collect and maintain:

• Consent records and opt-in source

• Messaging preferences

• Message history

• Opt-out and HELP request records

This information is maintained for compliance and customer service purposes.

c. Usage & Device Information

We automatically collect certain information when you visit our website, including:

• IP address

• Browser type and device information

• Pages visited and time spent on site

• Interaction and referral data

d. Appointment & Service Information

If you schedule services or request estimates, we may collect information related to appointments, project details, and service communications.

3. How We Use Your Information

We use collected information to:

• Provide requested services and customer support

• Schedule and manage appointments

• Send confirmations, reminders, and service updates

• Send SMS and email communications you have consented to receive

• Improve website performance and marketing effectiveness

• Maintain compliance records for consent and opt-outs

• Protect against fraud, misuse, or security threats

4. SMS Communications & Opt-In Details

By providing your phone number and opting in, you consent to receive SMS messages from Island Roof Repair, which may include:

• Appointment reminders

• Service updates

• Scheduling communications

• Customer support messages

• Promotional messages (when applicable)

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message or request assistance by replying HELP.

5. Cookies & Tracking Technologies

We use cookies, pixels, and analytics technologies to:

• Improve website functionality

• Understand visitor behavior

• Measure marketing performance

• Personalize user experience

You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

6. How We Share and Handle Information

We do not sell or rent personal information.

Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Permitted Sharing

We may share information only in limited situations:

Service Providers
Trusted vendors who assist with SMS delivery, email services, scheduling, analytics, and customer support may access information solely to perform services on our behalf.

Legal Requirements
Information may be disclosed when required by law or to protect rights, safety, or security.

Business Transfers
If our business undergoes a merger, acquisition, or asset transfer, information may be transferred under the same privacy protections.

7. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, or disclosure.

While we strive to protect your data, no online transmission or storage system can be guaranteed 100% secure.

8. Your Rights and Choices

You have the right to:

• Opt out of SMS messages by replying STOP

• Unsubscribe from marketing emails using the unsubscribe link

• Request access to your personal information

• Request correction or deletion of your data (subject to legal obligations)

To exercise your rights, contact us using the details below.

9. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Island Roof Repair
Address: 2063 Twin Pines Cir
Phone: (251) 284-8655
Email: [email protected]